Trionic guarantees all original parts on the Veloped and the Walker for a period of ten years from the date of purchase, excluding parts that are subject to normal wear; tires, tubes, brake pads, brake cables, brake cable housings, grips and textile parts.
The above guarantee is limited to the repair or replacement of a defective frame or defective part and is the sole remedy of the guarantee. Claims under this guarantee should be accompanied by a photo of the defective part, a description of the defect, the serial number of the Veloped or Walker, and a copy of the original purchase receipt. The guarantee only covers Velopeds/Walkers purchased directly from Trionic, or through an authorized Trionic dealer.
The guarantee does not cover normal wear and tear, improper assembly or follow-up maintenance, installation of parts or accessories not originally intended or compatible with the Veloped/Walker as sold, damage or failure due to accident, misuse or neglect, or modification of the frame or components.
This guarantee applies only to the original owner and is not transferable.
If the replacement of a defective part requires a skilled mechanic, or person authorized by Trionic to perform repairs, Trionic will contact a bicycle dealer, or a mobility shop, in the vicinity of the customer's home address in order to get the part/component replaced. The costs of the repair will be born by Trionic.