Frequently Asked Questions
This is a short list of our most frequently asked questions (We will add questions continuously). For more information, or if you need support, please send us an e-mail or call us.
Flying with a Rollator + maximum allowed luggage?
When flying with a Veloped or Walker, one does as follows:
Don’t pack the Veloped/Walker, instead walk with it to the check-in counter. When checking in, tell the staff that you would like to bring your "rollator" into the airport (important that you say “rollator” or “mobility aid”). They put a tag on it, and you bring it through the security control. Right before you board the aircraft, you put the Veloped/Walker to the side and the staff then loads it to the luggage compartment of the aircraft. Before you put it aside, fold the frame and lower the hand grips.
If you do as described above, you can bring your full baggage allowance (20-25 kg), as the Veloped/Walker is regarded as a mobility aid and the weight of it is not included in your luggage. If you pack it and check it in, it will be seen as luggage (about 15-17 kg incl. carton/packaging), which limits the amount of normal luggage that you can bring.